Refund & Returns Policy

 

Refund & Returns Policy

Coastal Peptides Lab Refund and Returns Policy

At Coastal Peptides Lab, we want customers to have clear information about our policies before placing an order.

This Refund & Returns Policy explains the general process for requesting assistance with an order, reporting an issue, and determining whether a refund or return may be available.

Please review this policy before completing your purchase.

Order Issues

If you experience an issue with an order, contact Coastal Peptides Lab as soon as reasonably possible.

When contacting us, provide:

  • Order number

  • Name used for the order

  • Email address associated with the order

  • Product name

  • Description of the issue

  • Relevant photographs or documentation where applicable

Providing complete information allows our team to review the issue more efficiently.

[CONTACT COASTAL PEPTIDES LAB]

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or contains an incorrect item, contact our support team with the relevant order information.

Where appropriate, we may request photographs of:

  • The shipping package

  • Exterior packaging

  • Product packaging

  • Shipping label

  • Relevant product or documentation

Do not discard packaging or shipping materials until the issue has been reviewed if they may be relevant to the investigation.

Return Requests

Return eligibility depends on the product, condition of the item, order status, applicable company policy, and other relevant circumstances.

Do not send a product back without first contacting Coastal Peptides Lab and receiving return instructions where required.

Unauthorized returns may not be accepted or processed.

Product Integrity

Research materials can be subject to specific handling, storage, packaging, and product-integrity considerations.

For this reason, returned products may be subject to inspection before a refund, replacement, or other resolution is approved.

Customers should not open, alter, relabel, contaminate, or otherwise modify a product they intend to report as damaged, incorrect, or defective.

Refund Requests

If you believe you are eligible for a refund, contact Coastal Peptides Lab with the relevant order information.

Our team may review:

  • Order status

  • Payment status

  • Product condition

  • Shipping status

  • Reason for the request

  • Applicable policy requirements

  • Supporting documentation

Once the request has been reviewed, we will communicate the applicable resolution.

Refund Processing

If a refund is approved, the refund will generally be processed using the applicable original payment method where possible.

The time required for a refund to appear in an account may depend on the payment provider, financial institution, payment method, and processing timelines outside Coastal Peptides Lab’s direct control.

Customers should allow the applicable processing period before assuming that an approved refund has not been completed.

Order Cancellations

If you need to cancel an order, contact Coastal Peptides Lab as soon as possible.

Cancellation requests may depend on whether the order has already been processed, packaged, or shipped.

Once an order has entered fulfillment or shipment, cancellation may no longer be possible.

Returned Shipments

If a shipment is returned because of an incorrect address, refused delivery, failed delivery attempt, customs issue, or another destination-related problem, contact Coastal Peptides Lab for assistance.

Additional shipping or handling requirements may apply depending on the circumstances and applicable policy.

Customers are responsible for providing accurate shipping information at checkout.

International Orders

International orders may be subject to customs procedures, import requirements, duties, taxes, carrier restrictions, or other destination-specific requirements.

Customers are responsible for confirming that the purchase, shipment, possession, and intended research use of the relevant materials are permitted in their jurisdiction.

Coastal Peptides Lab cannot guarantee customs clearance or acceptance of a shipment by a destination country’s authorities.

Products Not Intended for Human or Veterinary Use

Coastal Peptides Lab provides research materials intended solely for qualified laboratory and scientific research applications.

Products are not intended for:

  • Human consumption

  • Human administration

  • Veterinary use

  • Diagnosis

  • Treatment

  • Cure

  • Mitigation

  • Prevention of disease

Refund or return eligibility does not change the research-use status of products.

Important Policy Information

Before purchasing, customers should review:

  • Product information

  • Available product documentation

  • Shipping & Payments

  • Terms & Conditions

  • Research-use requirements

  • This Refund & Returns Policy

[VIEW SHIPPING & PAYMENTS]

[VIEW TERMS & CONDITIONS]

How to Request Assistance

If you have an issue with an order, follow these steps:

Step 1 — Gather Your Order Information

Locate your order number and the email address associated with the purchase.

Step 2 — Describe the Issue

Clearly explain what happened and identify the relevant product.

Step 3 — Provide Supporting Information

Where appropriate, include photographs, shipping information, tracking details, or other documentation.

Step 4 — Contact Coastal Peptides Lab

Submit your request through our Contact page.

Step 5 — Wait for Review

Our team will review the request and communicate the applicable next steps.

[CONTACT US]

Frequently Asked Questions

How do I request a refund?

Contact Coastal Peptides Lab with your order number, product information, and reason for the request. Our team will review the request according to the applicable refund policy.

Can I return a research peptide?

Return eligibility depends on the specific circumstances and applicable policy. Contact us before sending any product back.

Should I send a return without contacting support?

No. Contact Coastal Peptides Lab first and wait for return instructions where required.

What if I receive the wrong product?

Contact support as soon as possible and provide your order number and details about the product received.

What if my package arrives damaged?

Contact support and provide your order information and photographs of the damaged package and product where appropriate.

Can I cancel an order?

Cancellation may be possible depending on the order’s processing or shipping status. Contact us as soon as possible if you need to request a cancellation.

How long does a refund take?

Once a refund is approved and processed, the time it takes to appear in your account can depend on the payment provider and financial institution.

What happens if my international order is held by customs?

International shipments may be subject to destination-specific customs and import requirements. Customers are responsible for understanding the requirements applicable to their jurisdiction.

Need Help With a Return or Refund?

If you have a question about an order, refund, return, damaged shipment, incorrect item, or cancellation, contact Coastal Peptides Lab.

Please include your order number whenever possible.

[CONTACT COASTAL PEPTIDES LAB]

Research-Use Disclaimer

Coastal Peptides Lab provides research materials intended solely for qualified laboratory and scientific research applications. Products are not intended for human consumption, human administration, veterinary use, diagnosis, treatment, cure, or prevention of any disease.

Information presented on this website is intended for research and educational purposes and should not be interpreted as medical advice. Customers and researchers are responsible for complying with applicable laws, regulations, institutional requirements, laboratory procedures, and safety requirements.